Validity of the sales contract, product and price information

• The terms of sale apply to the purchase of goods from the Online Store.

• The prices of the products sold in the online store are indicated next to the products.

• The price is not includes a fee for delivering the goods.

• All displayed prices do not include VAT. The company is not liable for VAT.

• Payments are accepted in the following currencies: Euro.

• The fee for delivering the goods depends on the location of the buyer and the method of delivery. The delivery fee is displayed to the buyer when completing the order.

• Information about the product is provided in the Webshop directly next to the product.

Forming the order

• To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and choose the appropriate method of product delivery. The amount of the fee is then displayed on the screen, which can be paid using the following options:

• Estonian bank links: Visa, Mastercard, American Express, China Union Pay, Jcb, Diners, CartesBancaires, Discover, Visa Electron, Maestro.

• Payments are handled by Stripe. Payment takes place outside the Online Store in a secure environment - when paying with a bank link in the secure environment of the respective bank and when paying with a credit card in the secure environment of Stripe. The seller does not have access to the customer's bank and credit card data. The contract enters into force from the receipt of the amount to be paid to the online store's current account.

• The owner of the online store is the controller of personal data and forwards the personal data necessary for making payments to the authorized processor Stripe.

• The contract enters into force from the receipt of the amount to be paid to the online store's current account.

• If the ordered goods cannot be delivered due to the end of the goods or for some other reason, the buyer will be informed of this as soon as possible and the money paid (including the costs of delivering the goods) will be returned without delay, but no later than within 14 days of sending the notice.

Delivery

• Goods are sent to the following countries: All countries of the European Union.

• The shipping costs of the goods are borne by the buyer, and the corresponding price information is displayed next to the shipping method.

• Goods are delivered to parcel machines. Omniva 

• Shipments within Estonia generally arrive at the destination specified by the buyer within 3-7 working days from the entry into force of the sales contract. Delivery outside Estonia takes place within 14 calendar days.

• In exceptional cases, you have the right to deliver the goods within 45 calendar days.

Right of withdrawal

• After receiving the order, the buyer has the right to withdraw from the contract concluded in the e-shop within 14 days

• The right of withdrawal does not apply if the buyer is a legal entity.

• In order to use the 14-day right of return, the ordered goods must not be used.

• In order to return the goods, a notification must be sent to the e-mail address creamline.shop@gmail.com within 14 days of receiving the goods at the latest.

• The cost of returning the goods is borne by the buyer, unless the reason for the return is that the item to be returned does not correspond to what was ordered (e.g. a wrong or defective item).

• The buyer must return the goods within 14 days after submitting the application or provide proof that he has handed over the goods to the carrier of the goods within the aforementioned period.

• Upon receiving the returned goods, the online store will return to the buyer immediately, but no later than 14 days after receiving the withdrawal, all fees received from the buyer under the contract.

• The online store may refuse to issue refunds until it has received the item that is the subject of the contract or until the buyer has provided evidence that it has returned the item, whichever occurs first.

• If the buyer has explicitly chosen a delivery method other than the cheapest usual delivery method offered by the Online Store, the Online Store does not have to refund the cost to the consumer that exceeds the cost associated with the usual delivery method.

• The online store has the right to withdraw from the sales transaction and demand the return of the goods from the buyer if the price of the goods in the online store is marked significantly below the market price of the goods due to an error.

The right to submit a claim​

• In the event of a defect, the buyer has the right to contact the online store within 14 weeks at the latest by sending an e-mail to creamline.shop@gmail.com

• The online store is not responsible for defects that have occurred after the goods have been handed over to the buyer.

• If the goods purchased from the Online Store have defects for which the Online Store is responsible, the Online Store will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Webshop will return all fees associated with the sales contract to the buyer.

• The online store responds to the consumer's complaint in writing or in a form that enables written reproduction within 15 days.

Direct marketing, personal data processing and dispute resolution

• The online store uses the personal data entered by the buyer (including name, phone number, address, e-mail address, bank details) only to process the order and send the goods to the buyer. The online store transmits personal data to companies providing transport services in order to deliver goods.

• The online store sends the buyer newsletters and offers to the buyer's e-mail address only if the buyer has expressed his wish to do so by entering an e-mail address on the website and has indicated his wish to receive direct mail notifications.

• The buyer can opt out of offers and newsletters sent to e-mail at any time by notifying us by e-mail or by following the instructions in the e-mail containing the offers.

• If the buyer has complaints about the Online Store, they should be sent to creamline.shop@gmail.com

• If the buyer and the Online Store cannot resolve the dispute by agreement, the buyer can turn to the Consumer Disputes Committee. 

• The buyer can turn to the platform for resolving consumer disputes of the European Union.